Replace first when we can, refund when we should.

This policy covers orders placed on GetVIP, including automatic products and manual services. A product may have additional purchase notes or warranty terms; where they differ, the more specific product page terms apply.

After-sales requests should be raised within the warranty period stated on the product. Where no period is stated, first-delivery or first-login issues are accepted within 24 hours of delivery.

An automatic product assigned no delivery details, or details that cannot complete the first redemption or login;

A manual service not completed within a reasonable time for reasons of stock, systems or staff, where neither side can continue;

Duplicate payment, an incorrect amount, or an order status clearly inconsistent with the payment result;

A product page explicitly promises a refund and you meet its conditions;

Other issues verified as our delivery responsibility.

For eligible orders we prioritise replacement or exchange, and refund only when replacement is not possible.

The code or redemption link has been redeemed, or an account product has completed first login and is in normal use;

Inconvenience caused by your own actions, device or network while the product itself works;

The product was bound to a specified account at your request and later restricted by that account's status, region or third-party rules;

Failure caused by disclosing details, sharing the account, forgetting a changed password or deleting verification records;

Restrictions or bans resulting from breaking third-party rules or this site's acceptable-use rules;

A change of mind after delivery of a virtual product where there is no delivery defect.

Whether a case qualifies is judged from the product type, delivery records and actual usage.

Contact us through Support and provide the order number, order email, a description of the problem, full screenshots of the error and the relevant times.

Do not send passwords, payment codes or full login credentials in public chats. Support will explain a safe submission method after verifying the order.

Do not place duplicate orders or redeem repeatedly to "try it out"; repeating actions can make the problem unreproducible and harder to resolve.

We normally start reviewing within one business day of receiving complete information. Complex cases may take longer, and we will keep you updated.

Eligible refunds are returned to the original payment method. When the money arrives depends on the payment channel, bank or third party, which we cannot control.

Payment-channel fees, exchange-rate differences or third-party costs already incurred may be deducted under the channel's rules, except where law provides otherwise.

For partially usable orders, we can agree a replacement, exchange or partial refund. Consumed benefits or time already used may be deducted from the refund.

If you disagree with the outcome, talk to support first and keep the order, screenshots and conversation. We will review again; if no agreement is reached, the dispute may be pursued through the channels provided by applicable law.

We may refuse requests and reserve the right to pursue remedies where someone applies in bad faith, forges screenshots, claims repeatedly or abuses the refund process.