FAQ: payment, delivery, invoices and account safety
The questions we get most often before and after ordering.
Payment
Which payment methods are supported?
Payment is completed on this site's order page, and the available methods are whatever the checkout shows at that moment. We never send payment codes privately or ask you to transfer money to a personal account.
Do I need to send a screenshot after paying?
No. The order status updates automatically after payment. If it does not change for a long time, keep the payment record and contact support.
I paid but the order still says pending?
There is usually a short delay. Refresh the order page first. If it still has not updated, do not pay again — contact support with the order number and payment record.
What if the order expired or closed?
Unpaid orders may close; simply place a new one. If you already paid but the order closed, contact support.
Delivery and orders
How long does delivery take?
Automatic products usually show their details on the order page right after payment. Manual services start within about an hour during working hours, and evening orders are prioritised the next day. The order page status is authoritative.
When is support online?
Every day 09:00–24:00 (UTC+8). Messages sent overnight are answered the next day in order.
How do I find my order on a new phone?
In My Orders, click "Find an order" and enter the order number and the order email.
I entered the wrong order email
If you have not paid, place a new order. If you have paid, contact support as soon as possible; whether it can be changed depends on the order status and delivery.
I did not receive a delivery email
Delivery details are shown on the order page first. If the product page mentions email delivery, check the spam folder of the order email; if it is still missing, contact support. You can also read the ordering guide.
Invoices and account safety
Can I get an invoice?
Yes. Invoices require an additional tax point. Contact support before ordering to confirm the rate and the invoicing details, then request it with the order number after payment.
Will you ask for my account password?
No. Manual top-ups only need the account information required for the service, and support never asks for payment passwords or full verification codes. When a Session / sessionKey is required, submit it only through the order page or the dedicated entry that support confirms — never in chat or an after-sales note.
What happens to the Session I submit?
It is used only to verify and process the current order, not for anything else. After processing, sign out of sessions and change your password. See the Privacy policy for retention and deletion details.
Are you the official provider?
No. This site is an independent third-party provider of subscriptions and digital tools and has no official authorisation or partnership with the brands involved.
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