Ordering guide: from checkout to delivery

Before ordering

• Use a mailbox you control that can receive mail normally. Order lookup and some delivery details go there, so a wrong address causes missed messages.
• Read the plan, price, delivery method and purchase notes on the product page first. If you are unsure whether you qualify, ask support before ordering.
• For top-ups to your own account (ChatGPT, Claude), add the required details after payment as shown on the order page or explained by support. The order email is only used for contact and order lookup.
• For account products, make sure your account is in good standing so you do not discover region, device or verification limits after paying.

Ordering and payment

1. Choose a product and plan

   Confirm the plan, price and delivery method on the home or product page, click "Buy now" and read the purchase notes once.

2. Enter your email and create the order

   Enter a frequently used email and an optional note to support, then check the product, amount and quantity before creating the order.

3. Pay on the order page

   Complete the payment on this site's order page. Never transfer money privately. After a successful payment, do not submit the order again.

4. Confirmation is automatic

   The order status updates itself after payment. No screenshots or payment notes are required.

After payment: delivery by product type

Order progress syncs to My Orders; the order status is authoritative.

Viewing orders and recovering them on another device

• My Orders in the header shows recent orders in this browser; open one to see payment, delivery and after-sales progress.
• Save the order number after checkout — it makes later verification much easier.
• After switching phones or browsers, or clearing browser data, recover an order by entering the order number and the order email in "My Orders".
• The order email is the one entered at checkout, not the account email in the delivered details.

What to do if nothing arrived

1. Check the order page first

   Automatic delivery details usually appear right after payment. If the product notes mention email delivery, also check the spam folder of the order email.

2. Confirm the order status

   Open the order page to see whether it is still awaiting delivery. Manual services are handled in sequence; evening orders are prioritised the next day.

3. Contact after-sales

   If the estimated time has passed, contact support with the order number and a screenshot. Do not place a second order or pay twice.

Refunds and after-sales

Unpaid orders can simply be abandoned or replaced with a new order. Paid orders follow the purchase notes and warranty rules on the product page. See Warranty and after-sales and the Refund policy.