After-sales and warranty: what each product covers
Which issues qualify for replacement or refund, and within what time window.
General rules
- Orders that have not been delivered can be fully refunded on the original order.
- Delivered orders follow the coverage listed per product below.
- Redemption-link and first-login issues are only accepted within 12–24 hours after delivery, so report problems as soon as possible.
- ChatGPT and Claude manual top-ups carry a 30-day subscription warranty; the X bundle carries a 30-day subscription warranty after activation.
Coverage by product
| Product | Coverage | Deadline |
|---|---|---|
| Gemini Pro | The redemption link is valid and unused, and the account qualifies for activation. Region, permissions and duration after activation are not covered | 24 hours after delivery |
| Duolingo Super | The redemption link or code is valid, usable and unused. Continuous availability and duration after activation are not covered | 12 hours after delivery |
| Muse AI | First login only: cannot complete SMS login, or the delivered quota does not match the product. Bans from rule violations are excluded; no change-of-mind returns | 24 hours after delivery |
| Outlook mailbox | First login only: missing details or cannot sign in. Change the password and check security settings promptly | 24 hours after delivery |
| ChatGPT | 30-day subscription warranty: if the subscription drops, the remaining days are handled. Account bans are excluded | 30 days after activation |
| Claude | 30-day subscription warranty: if the subscription drops, the remaining days are handled. Account bans are excluded | 30 days after activation |
| X bundle | 30-day warranty for subscription issues. If you already have a subscription, ask first and do not merge or switch accounts yourself | 30 days after activation |
| Gmail / Codex | Follow the activation terms and coverage confirmed by support | As agreed |
The purchase notes on each product page are authoritative for that product.
How to request after-sales
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Open the order
Find the order in My Orders. On a new device, recover it first with the order number and order email.
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Click "Request after-sales"
Describe the problem clearly — for example, a link that reports it was already used, a verification code that never arrives, or details that cannot sign in.
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Send screenshots through support
Send screenshots through the support channel and mask passwords, verification codes, Sessions and other sensitive data.
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Wait for a reply
Our team verifies orders in sequence and the result is synced to the order page.
Not covered
- The account itself does not qualify — for example, the Gemini account already has a subscription, or the account region is unsupported;
- Account risk controls or usage duration after successful activation or first login for Gemini, Duolingo, Muse and Outlook;
- Account bans on ChatGPT or Claude;
- Requests past the deadline, or issues caused by your own actions — for example, not rebinding a Muse account before the temporary mailbox expired.
Not sure whether your case is covered? Contact support with the order number and a screenshot and we will check first.
继续阅读
没找到答案？
哪一步卡住了都可以直接问客服。已付款的订单也可以在订单页继续处理。