Claude manual top-up: submitting sessionKey

Before ordering

• A manual top-up is applied to your own Claude account. The order email is only used for contact and order lookup — it is not the account being topped up.
• Max 5× and Max 20× are supported, each for a 1-month term.
• A desktop browser is required to obtain the sessionKey; mobile browsers usually cannot show it.
• If you are unsure whether the account qualifies, confirm with support before paying.

What is sessionKey, and is it safe?

sessionKey is the sign-in credential for the Claude website and grants access to your account. Only authorise our team to use it for this order:

• Submit it only on the paid order page or a dedicated entry confirmed by support. Never send it in public chats, groups or after-sales notes.
• Only the sessionKey value is needed — never your password, all cookies, the organisation ID or an API key.
• It is used only for this order. After processing, sign out of all sessions and change your password.
• See the Privacy policy for retention and deletion.

Getting and submitting the sessionKey

1. Sign in to Claude

   Open claude.ai in a desktop browser and sign in to the account to top up.

2. Open developer tools

   Press F12 (⌥+⌘+I on Mac), then choose "Application" at the top.

3. Find sessionKey

   Expand "Cookies" on the left, select the claude.ai domain and find the row named sessionKey.

4. Copy only its value

   Double-click the sessionKey value and copy the full value. Do not copy the field name, other cookies or API keys.

5. Submit on the order page

   Paste the value into the order page or the dedicated entry confirmed by support, verify the signed-in Claude account and submit. If there is no dedicated entry, contact support first.

After submitting

Progress syncs to the order page. Once it shows delivered, sign in to Claude and check the Max plan and subscription status.

If the sessionKey is reported as expired or malformed, fetch it again and resubmit, or contact support.

FAQ

The most common issues when submitting a sessionKey.

I cannot find "Application"

When the developer tools window is narrow, the tab may be collapsed under the "»" menu at the top — expand it, or widen the window.

It says the format is wrong

Check that you copied only the sessionKey value, without spaces, the field name or quotes.

Can I do this on a phone?

Mobile browsers usually cannot show the required cookies or developer information. Use a desktop browser.

Warranty and after-sales

• 30-day subscription warranty: if the subscription drops within 30 days, contact support and the remaining days are handled.
• Because of official risk controls, account bans are not covered; the risk rests with the user.
• A top-up that has not yet been completed can be fully refunded on the original order.